Frequently Asked Questions

FAQ

Which type of home fragrances should I choose?

The 3 most popular type of home fragrances are:

1. Scented Candles

2. Reed Diffusers

3. Aroma Concentrate & Electric Diffuser (Stay Tuned!)

 

Which scent should I choose?

Our scent selections are highly curated to offer the best fragrances with the finest ingredients.

For our reed diffusers, we currently have 3 series:

1. The Signature Series is our very own creative blend, and the go to option for compliments on the amazing smell of their home

2. The Garden Series is floral and refreshing. These unaccompanied scents are perfect for nature lovers that knows what they are looking for.

3. The Hotel Series takes references from renowned world class hotels, to provide a classy, elegant vibe for your space.

For our scented candles, Pristine's City Touch Series brings you to famous cities around the World.

Still not sure which scent to choose? Click here to find out.

Where are your scents made in?

Our raw materials are sourced ethically from various parts of the world, but all design, research & development are done on the small island city of Singapore.

Discover our story here.

We want to sample the scents, do you have a physical store?

Pristine is not sold in any retail stores. As a family-owned e-commerce business, the best place to buy our products is at the Pristine Online Store. If you’re concerned about buying Home Fragrance online without first smelling the scent, read on...

First, we have an incredible refund policy: we stand by our products 100%! If you are not completely satisfied with your order, we will give you a full refund minus shipping.

What are your shipping options?

Free shipping when you order more than $40 in a single purchase. Most US based orders are shipped directly from our warehouse within 24-48 hrs for your convenience and maximum efficiency.

Within the continental United States, flat rate shipping is $4.95 and delivered in 3-5 business days. Priority shipping is available for $6.95 with delivery in 2 business days.

Please know that shipping is busier than usual this year. With many brick-and-mortar stores closing, people are shopping online more than ever. This is causing a worldwide slowdown in deliveries.

Unfortunately, these delays are out of our control. We continuously monitor this situation and update delivery estimates on our checkout page accordingly. Once your order ships, you'll receive your tracking number.

Currently, we only ship to USA. Join our mailing list to get updates once we ship international.

I need help on my purchase.

Click on the links below to find out how to get the most of out of each Pristine products:

Reed Diffuser Pro-Tips

Candles Pro-Tips

Are your products tested on animal, or do they contain any harmful ingredients?

We guarantee that all of our products and ingredients are cruelty-free and have not been tested on animals. Also, our products are made without phthalates, parabens, binders or added ingredients. We are very proud of the quality of our products and take the greatest care with selection and manufacturing. If you have any questions, just reach out to us by email

I have issues with my Pristine products, what should I do?

For any issues or questions, simply drop us an email care@pristinearoma.com and we will be glad to assist you.

STILL HAVE ANY QUESTIONS?

Drop us a mail at care@pristinearoma.com