FAQ

We have had a few concerned requests that our 180ml/350ml bottles does not look fully filled with diffuser oils.

We want to assure you are getting the amount of diffuser oil that you purchased (180ml or 350ml)

 

What are your shipping options? 

All domestic express orders shipped out by Qxpress with tracking code. We charge a flat rate of $1.99 on all orders below $50.


Free Express Shipping (1-3 working days) with minimum spend of $50.

For International:
Stay tuned!

 

What are your return/refund policies?

We accept returns within 7 days of shipment. Reed diffuser boxes should be un-opened and un-damaged.

 

 Where are your scents made in?

Our scents are inspired in Indonesia, developed in Singapore.

 

How to control the intensity of the scent?

More reeds = more intense scent
Less reeds = less intense scent
Flip the reeds when required.

Flip the reeds every 12 hours for maximum scent diffusion.

 

We want to sample the scents, do you have a physical store?

We currently only have an online store. We recommend buying a small bottle first to try out the different scents before committing to a larger quantity.

 

How long does your scents last?

A 50ml bottle typically last 4-6 Weeks - New to Pristine? Try this.
A 180ml bottle typically last 3-4 Months - Perfect size for a gift.
A 350ml bottle typically last 4-6 Months - Most value for money.


What should i do when the error message "This order can't be shipped to your location." comes up?

Clear cache of your current browser or use a different browser and it should work!